Absolute Lemon. So Disappointed
Disappointed
11/9/2022
The new range worked great, but stopped working after less than 6 months. The oven doesn't heat on bake or convection bake. I tried calling customer support multiple times and was given authorization for a repair with a store that doesn't repair bosch (for quite some time). So now I'm stuck with a $5000 range, that is not functioning, within warranty, and no support from Bosch. Absolute worst decision to buy this. I had heard Bosch were great products with great support, but now deeply regret buying from them.
Originally posted on Bosch.com
No, I do not recommend this product
Great buy
Tambam
10/9/2022
This is just perfect for our kitchen. We love all of the different settings we can choose
Originally posted on Bosch.com
Yes, I recommend this product
Extremely Frustrated
Extremely Frustrated
8/22/2022
A majority of all of the reviews related to the electronics apply to our Bosch 36" Dual Fuel Range Model HDS8655U. We have now had Bosch customer and their repair team to our house for 3 service calls. Anyone considering the purchase of this particular product should research all reviews on the Bosch and other major retailer websites. While there are positive reviews, the 1 star ratings, which are mostly related to the electronics, are most concerning and apply to my review. BTW, we bought our range when they were first released and no reviews were available. Our purchase was based on the satisfactory quality of 7 other appliances, including a 30" dual fuel range, refrigerators, dishwashers, microwaves and wall ovens, that we own. Bosch customer service/repair has been very responsive and accomodating sto date but the electronic problems continue to occur. I look forward to having a range of this price range perform outlined in Bosch online information. I am hoping for satisfactory resolution to my issues. Extremely Frustrated
Originally posted on Bosch.com
No, I do not recommend this product
The amazing Bosch range
Daddio
6/12/2022
Best range ever! Keeps even oven temperature and steady flames on top.
It's also a beautiful unit. Two Convection options and proof mode too
Internal gauge is awesome for perfect outcome
Originally posted on Bosch.com
Yes, I recommend this product
Horrible
Helen
5/13/2022
Can't do zero stars or I would. We purchased this range with many other Bosch products. The first one came damaged so we had to have a loaner stove for Thanksgiving. New one finally came and it appeared to work so we took it, but when I went to bake it only heated to about 100 degrees. Called service, they came couldn't fix, ordered parts, wait, wait, wait. Parts came, still didn't work. Now in third set of parts 7 months later and still no oven. Now the error messages also make the fan stay on, so had to unplug it entirely. So my stove that cost thousands, I have to light with a lighter. Totally ridiculous. Now again waiting for parts that probably won't fix this range. So disappointed. Just give me a range that actually works. Does not seem like an unreasonable expectation.
Originally posted on Bosch.com
No, I do not recommend this product
Love Cooking on it
Kbribow
5/12/2022
The range is great. easy to cook on and easy to clean. Really like the oven. Clock runs fast, need to reset it every couple of days
Originally posted on Bosch.com
Yes, I recommend this product
Oven Failure, No Recalls? Class action lawsuit??
Justin
4/25/2022
I really want to like this range but...
Purchased December 26 2020 while it was i stock 6 months before our remodel was finished. We were worried COVID supply chain would cause backorders. Installed September 2021, complete oven failure it February 2022, Manufactuer warranty starts at purchase date so now were out of warranty on a 5 month old range.
I didn't heed the reviews I had read before purchase, don't make the same mistake. 2.2 stars on a $5000 product. Come on Bosch, fix this.
Originally posted on Bosch.com
No, I do not recommend this product
Poor quality
GLevi
4/21/2022
Unit is less than a year old and has had multiple problems. The clock ran fast and took three technician visits to correct. Now, when the oven is turned to bake, it does not heat and is gauge is showing at temp. The response from Bosch on all similar reviews is the same and there is an obvious systemic issue with their product. It will also take a month for a tech to come out, now without an oven until a tech troubleshoots. Be better Bosch.
Originally posted on Bosch.com
No, I do not recommend this product
Overall like it but sorry had a repair already
Mary
4/19/2022
Had to get the control replaced already. The stove is well designed and although it was covered under warrenty it was disappointing.
Originally posted on Bosch.com
Yes, I recommend this product
PLEASE STAY AWAY!!
NoThanks
4/14/2022
My experience is broadly the same as so many here. The range was delivered with a faulty circuit board that gained time each day. I waited a month or so for a replacement. The replacement came and within 60 days of repair, the new circuit board stopped working. No heat at all in "Bake" or "Convection Bake" and resets the system when switched to "Convection Bake" (see photo). I have now been waiting more than two months for a second replacement part with no ETA and no further communication from Bosch. Company statement on this website says it could be as long as 8-12 months to receive a resplacement. Worse yet, Bosch is emailing me to request that I purchase an Extended Warranty. The gall and tone-deafness of this solicitation is incredible.
Originally posted on Bosch.com
No, I do not recommend this product
Junk
Dennis
4/12/2022
After waiting 5 months for delivery, the oven on this range stopped working 1 week after installation. Some oven settings reset the appliance, some didn't do anything, convection roast actually worked for some reason. However when the oven was on the knobs on the stove were too hot to touch. It took a month to get a service person to look at it, identified two parts that need replacing, but no lead time was given. I am working with the dealer to replace it with a different brand.
I will never buy another Bosch appliance off any kind.
Originally posted on Bosch.com
No, I do not recommend this product
Too many electronic issues
DSKS
4/9/2022
We purchased this range as part of a kitchen renovation. It looks great. I love a few little features such as the oven light staying on while it's on and the proof setting. However, after installation we immediately noticed the clock couldn't keep time (actually gained time rather than lost over time). It took 4 service visits and 3 component replacements before Bosch finally acknowledged the issue. We also have intermittent issues where, when using the cooktop, the display panel will reset (as if power has been lost). It's now been about 10 months since installation and the oven has stopped working. In most settings, no heat is produced. On convection bake, the display shows 876 and will not show below 550. It's hard to comprehend spending so much on an oven and it's unusable less than a year later. We have had other Bosch appliances through the years and been happy. This has completely changed our opinion of the brand.
Originally posted on Bosch.com
No, I do not recommend this product
Good Quality, No Issues
AJM15
2/13/2022
We bought this dual fuel range to as a replacement to one that broke. We were somewhat constrained on replacement options because of the space we had to fit it in. That being said we're very happy with our purchase so far and have had no issues in the 2+ months we've had it. I know this range is industrial grade, but the burners are VERY powerful - even the lowest output is still very strong.
Originally posted on Bosch.com
Yes, I recommend this product
Off to a bad start
Bush
2/1/2022
After one month the oven quit working. It has now been over a month and how many parts later and Bosch doesn't have a solution to fix it yet.
Originally posted on Bosch.com
No, I do not recommend this product
Delivered with a scratch and oven doesn't heat on
Joni
1/26/2022
Bought all Bosch 800 series appliances. The dishwasher start button is defective. The oven does not work on bake mode and it's very loud like a bad fan noise on other modes. We built our brand new retirement home and moved in this past September. It's not January and Bosch has still not been able to get anyone out to fix it. I could not bake at Thanksgiving or Christmas in my new home. Now we are afraid to use it at all with the fan noise in fear of it starting a fire. This is unacceptable. Bosch sells their appliances with a year manufacture warranty and they have been unable to provide a repair service to fix my BRAND NEW RANGE AND DISHWASHER!
Originally posted on Bosch.com
No, I do not recommend this product
Never again
Ovenless
1/4/2022
We have had our range for 13 months and now it has stopped working. I am shocked and disappointed to say the least after having paid $4200!! I called customer service but was told I was out of luck, no warranty.
Originally posted on Bosch.com
No, I do not recommend this product
Disappointing!
Rosie
12/13/2021
The oven doesnt work, it never worked and try getting someone here i a timely manner for repairs. The retailer is horrible. Not Bosch's fault but they should be careful who they let represent them. I want a new stove but have to wait for repairs. That is crazy sinece it is brand new!
Originally posted on Bosch.com
No, I do not recommend this product
No Oven!!!
Sad in Cincinnati
12/1/2021
Like many other reviewers, my oven quit after 6 months. No oven for Thanksgiving and now no oven for Christmas. The service rep gave me a date of 1/10/22 to get the parts. Said he has seen this issue a couple times with this product. Bosch needs to recall this product or provide customers with a complimentary extended warranty. I feel confident that this will happen again with the new parts. Not really the quality I was expecting for such an expensive product.
Originally posted on Bosch.com
No, I do not recommend this product
36 " Freestanding Range
Lauree V
11/2/2021
Love the look of this range, but like so many others, there are huge flaws. Our oven stopped working after one month. The tech was out 4 times and then Bosch agreed to replace the unit. The new one also has issues. Now, the pizza oven setting works, but the bake setting does not. The burners don't light easily either. The clock is always fast. I'd like a working oven for the holidays, but I doubt this will happen. Buy a different oven.
Originally posted on Bosch.com
No, I do not recommend this product
Very nice range, even better customer service
Reed
10/21/2021
We have loved our range. We did have an issue with a bad chip when we first recieved our unit that caused the clock to run fast and the oven to give a false temperature reading, but Bosch was very fast and very communicative during the repair process. I was very impressed with how quickly they were able to get my unit fixed. We have owned many ranges over the years and I would rate this one as one of the best.
Originally posted on Bosch.com
Yes, I recommend this product
Frustrating
Chris
10/6/2021
Purchased 11/1/2020. Shipped 2/11/2021, installed 3/3/2021. Same issues as everyone here. After only four months it started with the display randomly going all zeros then to a flashing clock. Next, seven months in, certain oven settings begin not working- no heat. Called customer service today and were very nice, however no appointment for over two weeks. And from the sound of it I will be without an oven for a while waiting months for parts. Extremely frustrating and really dissappointed in what I thought was a quality brand. Bosch should re-call these ovens and provide refunds if they cannot find a lasting repair. Consumers shouldn't be stuck with continuous problems or having to purchase another very costly appliance to replace.
Originally posted on Bosch.com
No, I do not recommend this product
2 Problems Right Out of the Box
CRD!
10/1/2021
Right out of the box my range did not work in 2 ways: First, the oven did not work at all, on any of the settings. This was repaired a month later when parts finally arrived to fix it. Second, the clock runs fast and is unusable; after 2 months still waiting for Bosch to find a fix. For such an expensive range I find these problems inexcusable.
Originally posted on Bosch.com
No, I do not recommend this product
Absolute Trash
Andy
9/21/2021
My Bosch range worked for approximately 1 month. After that, the oven stopped heating up. For awhile, we were able to use a couple of modes, like the pizza setting. Then, all modes stopped working. The Bosch technician, who is very nice, identified the problem a known issue, and ordered the appropriate part. The next visit, after a few weeks of waiting, we found out that the wrong part was sent. After a few more weeks, the new part was installed. We then found out that the issue was larger than that, and requires additional parts. At that point we were months into having no range. The call center rep who my wife dealt with was rude and completely unhelpful. We finally had to order a new range from the big box store we bought it from, which has been going on a few months, with more months to go. We are now paying for 2 ranges while we wait for the new one to arrive. After that, no doubt will be time and effort to resolve the payment issue as well. I can't stress enough how poor our Bosch experience has been.
Originally posted on Bosch.com
No, I do not recommend this product
Great range
Mary ann
9/20/2021
This is a great range. I really like the electric oven and the multiple rack setting for baking cookies. I can bake 2 large racks of cookies and never have to rotate or turn the racks and each cookie is perfectly even.
The gas cooktop is also great. The large burner has plenty of BTUs for fast sautéing and the small burner hold a good simmer.
The only complaint is sincere the day it was installed the clock has gained about 20 minutes in time each week. After 3 months
Bosch has not resolved the issue.
Originally posted on Bosch.com
Yes, I recommend this product
Bad oven worse service
Maria
9/4/2021
After only two months the oven has developed serious problems. The bake and convection bake settings stopped working and the control panel is no longer functioning. After calling Bosch numerous times we are still not getting any one to come and fix this.
Originally posted on Bosch.com
No, I do not recommend this product
Devil in the Details
Chuck
8/31/2021
After months of waiting to receive our purchased range all the while no information was available from the salesman or the regional Bosch rep, we finally got our Bosch HDS8655U range. Immediately after installation, the oven did not work at all. And the clock is gaining 2 minutes per day. Tried calling Bosch customer service and was advised that my wait time to speak to someone was 45 minutes. Considering the cost of this range, I expected a lot more in terms of both a working range and customer service. But it is a beautiful range and hopefully eventually everything will be fixed...
Originally posted on Bosch.com
No, I do not recommend this product
Don't Buy this Range
Chuck
7/30/2021
Immediately after this range was installed the oven has never worked, no matter what setting is on. No convection fan, no heating, nothing. Given that this problem has been occurring to others for months and the manufacturer has not dealt with this problem, I don't recommend buying this unit!
Originally posted on Bosch.com
No, I do not recommend this product
Sharp looking
Laura
7/3/2021
Oven is excellent, my only complaint is the simmer burner is a little tricky but still a very nice feature!
Originally posted on Bosch.com
Yes, I recommend this product
Love the stove
BevH
6/28/2021
I love the stove top! I have a couple of problems, the clock gains several minutes every day, we have a service call in on this but it is taking a couple of months to resolve. Also, the stove is not in the final spot as we will have the kitchen worked on and is 4 inches smaller than our previous stove. There are no 40" dual fuel ranges for less than $12k. We didn't have the stove attached to the wall for this reason. When you open the oven door the entire stove moves. This is kind of a pain.
Originally posted on Bosch.com
Yes, I recommend this product
DO NOT BUY THIS RANGE
Elliemay73
6/17/2021
This is our second range in the past 6 months. The experience was the same both times. The middle burner won't light and the entire display flashes and the time starts blinking. After that the bake and convection bake settings no longer work on the oven. This model is a lemon. Look around on the internet. Lots of folks are having the same issue.
Originally posted on Bosch.com
No, I do not recommend this product
Rand is a lemon
LValverde
4/12/2021
We instaled this range on 11/4/2020. The oven stopped heating in late January. It's now April and it's still not fixed. Parts take forever to arrive and we'll be waiting for yet another part. Bosch won't replace it unless all parts have been tried. The oven hasn't worked longer than we've had it.
Originally posted on Bosch.com
No, I do not recommend this product
Oven is broken after 3 uses
Nick
4/7/2021
I've had this oven installed for less than 10 days and used the oven no more than 3 times and now the oven is no longer heating.
Just got off the phone with customer service and will update this review as my experience with customer service and repairs continues.
Originally posted on Bosch.com
No, I do not recommend this product
Reliable Beauty
Jani
4/2/2021
We are so happy to have our new range installed and we've been cooking up a storm. I'm loving the proof setting on the oven. Baking and roasting have been a dream. Baked goods have come out beautifully and the prime rib we roasted was the best ever. The high BTU cooktop has made searing and simmering equally doable. We also love the look of the range and it enhances our kitchen.
Originally posted on Bosch.com
Yes, I recommend this product
Disappointed. Dead within the first week.
apoes
3/10/2021
Our unit was delivered 3/1/21. It worked great for the first week! All downhill from there.
Into the second week of ownership, the burners slowly started losing power. As of right now, you can't have more than one burner on at a time or they both go out. The unit can barely cook a piece of chicken– it can't boil water.
Then to top things off– today (3/10/21) the oven decides it doesn't want to get hot. We set the oven to 400º, came back 20 minutes later and it's cold to the touch.
We trusted Bosch based on their brand reliability but this one definitely misses the mark.
Originally posted on Bosch.com
No, I do not recommend this product
Disappointing
Just me
2/3/2021
Recieved appliance 10/26/2020 installed and needed a new circuit board before it would work less then three months later the oven and convection doesn't work, feed back and help from Bosch...nothing contacting BBB
Originally posted on Bosch.com
No, I do not recommend this product
Dissatisfied
Dissatisfied
2/2/2021
Brand new installed oven didn't work
Guy from Martin's appliance changed a circuit board, two months later no oven , Bosch response...nothing next steps?
Originally posted on Bosch.com
No, I do not recommend this product
Very Nice Addition.
jawa
1/28/2021
Great range, simple but elegant design. I am disappointed the legs are just painted plastic where a scratch becomes obvious. At the least, I expect a stainless veneer - hence the reason for 4 stars and not 5
Originally posted on Bosch.com
Yes, I recommend this product
Range
Eddie
1/24/2021
Great range, works well, just having to get a feel for the right burner for each purpose. Love the dual fuel.
Originally posted on Bosch.com
Yes, I recommend this product
DUAL FUEL RANGE
EDDIE
11/27/2020
INCREDIBLE RANGE FOR THE MONEY, GREAT VALUE.
Originally posted on Bosch.com
Yes, I recommend this product
